Drill all 6 until you don't have to think about them.
the three keys zoho ships before you wire up your own
Web (Zoho CRM in-browser); covers only the handful of fixed default shortcuts, since Zoho's shortcut system is opt-in and user-assigned — most keys are whatever you bind them to, and one row is unverified.
Level 1 free · no account · runs in the browser
Every deck is graded 1 to 4: level 1 is the reflex core, the top level is where the specialists live. One move from each, so you can see how far it goes.
You're deep in a record and need a different one now — jump straight to the global search box without reaching for the mouse
The one reflex that works from anywhere, and Zoho already moved it here from the old Alt+Space.
You can't remember which keys you or your admin actually bound — pull up the panel listing every shortcut in play
In a bring-your-own-shortcut CRM the map of what's bound matters more than any single key.
…and 1 more at this level
You're entering a batch of records and want to file the current one and drop straight into a blank new form
Kills the save-then-hunt-for-New-button round trip when you're logging many records in a row.
…and 1 more at this level
Switch the layout on a record create or edit page
jump between record layouts by key (note: the browser also claims Ctrl+L)
How graduation works. Drill until every move in the deck holds at ≥95% first-try, under 800ms median, across two separate days. Then the deck is done — and you get a certificate stating exactly that, plus a LinkedIn credential in one click.